Updated November 9, 2026
Shop policies.
These policies explain how orders placed through the MA Foods online shop are handled. We currently serve eligible food-business addresses across the GTA. Supplier purchasing and delivery arrangements are confirmed by MA Foods after checkout.
Delivery and order minimum
- Delivery is free for eligible restaurant or food-business addresses within the GTA service area we confirm for the order.
- We do not promise delivery to residential addresses. Enter the business delivery address at checkout; we will confirm the address and service availability before fulfilment.
- There is no hard minimum order. A $15 small-order handling fee applies when the merchandise subtotal is below $100 CAD. The fee is not charged at $100 or above.
- Delivery timing depends on the address, supplier coverage, product availability and the confirmed delivery schedule. A checkout date is not a delivery promise.
- Addresses outside the confirmed service area require a separate delivery quote before an order can be accepted.
Prices, payment and receipts
Catalogue prices are based on FoodsUp public product listings and include a 20% markup. Pack weights, product details, prices and availability can change at the supplier. The checkout total is charged when you complete payment; MA Foods then rechecks availability and confirms supplier purchasing and delivery arrangements. If an item cannot be sourced, MA Foods will contact you to arrange an appropriate adjustment or refund before fulfilment.
The shop currently does not add sales tax to product prices or the small-order handling fee. If a tax applies to a specific order, MA Foods will contact you before fulfilment.
Stripe Checkout processes payment details and sends a payment receipt. MA Foods does not receive or store full card numbers. A refund, when approved, is sent to the original payment method; the time for the credit to appear depends on the card provider.
Changes and cancellations
Contact MA Foods as soon as possible if you need to change or cancel an order. Supplier purchasing is not automatic; MA Foods reviews each paid order and arranges fulfilment manually. If an order has not yet been submitted for supplier processing, we will cancel it and refund the payment. Once processing has started, cancellation and refund options depend on the order status and applicable law; we will explain any amount retained before completing a cancellation.
Meat quality, damaged or missing items
Inspect the delivery when it arrives. Report a meat quality issue, damage, or an incorrect item within 24 hours. Include the order number and clear photos, and keep the product and original packaging while we review the claim. Claims are reviewed against the order and delivery details; we will confirm any replacement, credit or refund directly.
For an approved card refund, MA Foods will submit the refund to the original payment method. Your bank or card provider controls how quickly the credit appears.
Privacy
During checkout, Stripe processes payment information. MA Foods receives and stores order details, including contact, delivery and selected-product information, to review and fulfil your order. Order records are stored securely using Cloudflare services and are shared only as needed to process the order, arrange delivery, and provide support. MA Foods does not receive or store full card numbers.
For privacy or order questions, contact info@mafoods.ca.
Contact
MA Foods
info@mafoods.ca
905-781-1431